Many things can happen when it comes to a company’s technology infrastructure. Among them are downtime events, which can compromise the performance of systems and services, and even impact the entire operation.
In this context, it’s essential to have an Operation Center to efficiently monitor and manage your company’s IT services, such as networks, servers, systems, and other critical components.
That’s exactly what we’ll discuss in today’s content, come with us!
But what exactly is an Operation Center?
An Operation Center is a proactive monitoring and management hub that typically operates 24/7—every day of the week.
It is designed to meet the most demanding requirements of high-criticality corporate environments, such as finance, health-care, logistics, and technology. This is a specialized area that understands the unique needs of each organization in order to deliver top-level service and treatment.
Why do high-criticality environments require enhanced security?
According to IBM, the average cost of a data breach in 2023 was US$4.45 million. This number can be even higher for companies in critical sectors due to the direct impact on their operations.
That’s because high-criticality environments handle sensitive data and non-stop operations, making them frequent targets for cyberattacks—such as ransomware and DDoS attacks—that can shut down entire systems.
A story that could happen to you.
However, it’s important to highlight that not all incidents are related to breaches, some are also caused by internal errors.
Operational errors represent risks that can occur at any time. For example, even a well-structured technical team with a defined routine is not immune to making small mistakes that may go unnoticed in the day-to-day workflow.
Just like in the case of a configuration check before applying a change: an analyst might inadvertently click “confirm” without performing the usual double-check. What seemed like a tiny mistake can trigger a chain of cascading failures.
As a result, the system, which was operating under high demand, fails to process information correctly, leading to an outage of critical services.
Don’t wait for failure!
The takeaway: It was time to prioritize stricter validation processes, added security layers, and constant monitoring—supported by a dedicated Operation Center team.
As shown in the example, a small error can send shockwaves through an entire company, escalating into a major crisis.
In scenarios like this, having a specialized Operation Center becomes essential — offering multiple layers of monitoring, rigorous checks, and swift responses. This topic will be further explored by Juan Carlo, Support Coordinator at Wevy.
The Operation Center: A Security Ally
The integrated approach to security and automation, led by the Operation Center, involves multiple methods and processes dedicated to protecting environments.
For example, a sector like finance can reduce critical incidents by around 45% after integrating its systems with the Operation Center. With continuous monitoring and automated responses, it becomes possible to prevent fraud and increase system reliability.
A dedicated support team on a project of this scale helps prevent unauthorized access and, more importantly, improves the management of sensitive data for both individuals and organizations.
Key Benefits of the Operation Center
1. Proactive Threat Detection
Using advanced tools such as SIEM (Security Information and Event Management) and Machine Learning, The Operation Center continuously monitors logs, access points, and behavioral patterns to detect suspicious activity before it impacts the system.
2. Fast and Automated Responses
When a threat or failure is detected, the OC triggers automatic responses to mitigate the issue. Examples include:
- Isolating infected machines
- Applying real-time patches
- Redirecting traffic during DDoS attacks
3. Data Backup and Recovery
When it comes to data, the Operation Center ensures that information is always protected. In practice, the monitoring center can implement automated backup strategies to minimize failures, enabling fast and efficient data recovery.
4. Compliance and Continuous Audits
The specialized Operation Center ensures that an organization’s systems comply with key market regulations, such as the LGPD and ISO 27001, providing both legal and technical security.
Inside the Wevy Operation Center
Wevy is committed to providing personalized solutions tailored to the unique needs of each business, including the treatment and handling of sensitive information.
With a global presence, Wevy holds international certifications that validate its excellence in information security and mission-critical operations.
This reliability is the result of experts working with a continuous innovation mindset, capable of integrating emerging technologies such as artificial intelligence and predictive analytics to anticipate and prevent issues before they happen.
The Wevy Operation Center stands out especially in high-criticality environments, where companies often face growing demands for infrastructure expansion. The center manages this process securely, minimizing risks and ensuring stability — even as capacity increases.
In time-sensitive scenarios, the OC’s continuous monitoring provides an additional layer of protection, preserving system integrity, operational continuity, and overall business security.
Read also: Why should you manage your company’s vulnerabilities?
The numbers that highlight the excellence of the Wevy Operation Center
The combination of high performance and reliability established the Wevy Operation Center with solid results in 2024 — a reflection of the efficiency and best practices behind its operations.
In practice, in the month of November alone, over 9,000 support requests were handled, with a solution SLA above 90% and an average of 300 tickets opened daily. highlighting the agility in demand management.
Phone support performance also stood out: over 98% of calls were answered promptly, ensuring efficiency and agility in customer communication.
Another key point is customer satisfaction, which reflects the quality of the service provided. With an overall average rating of 4.90 from 163 surveys answered, support reached peak scores of 5.0 throughout the past year.
These results reinforce the Wevy Operation Center as a strategic solution for companies that prioritize stability, security, and high operational performance.
“Wevy’s Operation Center is the heart of critical business operations, with a focus on understanding and efficiently addressing all levels of support requests. We deliver agile and secure solutions, providing the confidence companies need to keep their operations running smoothly,” concludes Juan Carlo.
Now is the time to focus on results while Wevy takes care of your company’s security. Get in touch with us today!
