{"id":11195,"date":"2025-01-20T15:15:22","date_gmt":"2025-01-20T18:15:22","guid":{"rendered":"https:\/\/wevy.cloud\/how-can-an-operation-center-support-security-and-high-criticality-environments\/"},"modified":"2026-04-16T09:40:42","modified_gmt":"2026-04-16T12:40:42","slug":"operation-center-high-criticality-security","status":"publish","type":"post","link":"https:\/\/wevy.cloud\/en\/operation-center-high-criticality-security\/","title":{"rendered":"How an Operation Center Secures High-Critical Environments?"},"content":{"rendered":"\n<p>Many things can happen when it comes to a <strong>company\u2019s technology infrastructure<\/strong>. Among them are downtime events, which can compromise the performance of systems and services, and even impact the entire operation.  <\/p>\n\n\n\n<p>In this context, it&#8217;s essential to have an <strong>Operation Center<\/strong> to efficiently monitor and manage your company\u2019s <a href=\"https:\/\/wevy.cloud\/en\/it-service-management\/\">IT services<\/a>, such as networks, servers, systems, and other critical components.<\/p>\n\n\n\n<p>That\u2019s exactly what we\u2019ll discuss in today\u2019s content, come with us! <\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>But what exactly is an Operation Center?<\/strong> <\/h2>\n\n\n\n<p>An Operation Center is a proactive monitoring and management hub that typically operates 24\/7\u2014every day of the week.<br><br>It is designed to meet the most demanding requirements of <strong>high-criticality corporate environments<\/strong>, such as finance, health-care, logistics, and technology. This is a specialized area that understands the unique needs of each organization in order to deliver top-level service and treatment.  <\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Why do high-criticality environments require enhanced security?<\/strong> <\/h2>\n\n\n\n<p>According to IBM, the average cost of a data breach in 2023 was <strong>US$4.45 million<\/strong>. This number can be even higher for companies in critical sectors due to the direct impact on their operations.<br>That\u2019s because high-criticality environments handle <strong>sensitive data<\/strong> and <strong>non-stop operations<\/strong>, making them frequent targets for <strong>cyberattacks<\/strong>\u2014such as ransomware and DDoS attacks\u2014that can shut down entire systems. <\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"427\" src=\"https:\/\/wevy.cloud\/wp-content\/uploads\/2025\/01\/WV_Artigo_Operation_Center_-1536x640px-02-1024x427.png\" alt=\"Average cost of a data breach in 2023, according to IBM's report.\" class=\"wp-image-7234\" srcset=\"https:\/\/wevy.cloud\/wp-content\/uploads\/2025\/01\/WV_Artigo_Operation_Center_-1536x640px-02-1024x427.png 1024w, https:\/\/wevy.cloud\/wp-content\/uploads\/2025\/01\/WV_Artigo_Operation_Center_-1536x640px-02-300x125.png 300w, https:\/\/wevy.cloud\/wp-content\/uploads\/2025\/01\/WV_Artigo_Operation_Center_-1536x640px-02-768x320.png 768w, https:\/\/wevy.cloud\/wp-content\/uploads\/2025\/01\/WV_Artigo_Operation_Center_-1536x640px-02.png 1536w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\">Average cost of a data breach in 2023, according to IBM&#8217;s report.<\/figcaption><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>A story that could happen to you.<\/strong> <\/h2>\n\n\n\n<p>However, it&#8217;s important to highlight that <strong>not all incidents are related to breaches, some are also caused by internal errors.<\/strong><br><br><br><br> <\/p>\n\n\n\n<p>Operational errors represent risks that can occur at any time. For example, even a well-structured <strong>technical team<\/strong> with a defined routine <strong>is not immune to making small mistakes<\/strong> that may go unnoticed in the day-to-day workflow. <\/p>\n\n\n\n<p>Just like in the case of a configuration check before applying a change: an analyst might inadvertently click \u201cconfirm\u201d without performing the <strong>usual double-check<\/strong>. What seemed like a tiny mistake <em><strong>can trigger a chain of cascading failures.<\/strong><\/em>  <\/p>\n\n\n\n<p>As a result, the system, which was operating under high demand, fails to process information correctly, leading to an outage of critical services. <\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Don&#8217;t wait for failure!<\/strong> <\/h2>\n\n\n\n<p>The takeaway: It was time to prioritize stricter validation processes, added security layers, and constant monitoring\u2014supported by a <strong>dedicated Operation Center team.<\/strong> <\/p>\n\n\n\n<p>As shown in the example, <strong>a small error can send shockwaves through an entire company<\/strong>, escalating into a major crisis. <\/p>\n\n\n\n<p>In scenarios like this, having a specialized <strong>Operation Center<\/strong> becomes essential \u2014 offering multiple layers of monitoring, rigorous checks, and swift responses. This topic will be further explored by <strong>Juan Carlo, Support Coordinator at Wevy.<\/strong> <\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"427\" src=\"https:\/\/wevy.cloud\/wp-content\/uploads\/2025\/01\/WV_Artigo_Operation_Center_-1536x640px-1024x427.png\" alt=\"Quote from a Wevy expert on cyber risks and the importance of double-checking critical configurations.\" class=\"wp-image-7237\" srcset=\"https:\/\/wevy.cloud\/wp-content\/uploads\/2025\/01\/WV_Artigo_Operation_Center_-1536x640px-1024x427.png 1024w, https:\/\/wevy.cloud\/wp-content\/uploads\/2025\/01\/WV_Artigo_Operation_Center_-1536x640px-300x125.png 300w, https:\/\/wevy.cloud\/wp-content\/uploads\/2025\/01\/WV_Artigo_Operation_Center_-1536x640px-768x320.png 768w, https:\/\/wevy.cloud\/wp-content\/uploads\/2025\/01\/WV_Artigo_Operation_Center_-1536x640px.png 1536w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\">Wevy\u2019s Support Coordinator highlights the importance of minimizing operational risks in IT management.<\/figcaption><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>The Operation Center: A Security Ally<\/strong> <\/h2>\n\n\n\n<p>The integrated approach to <strong>security and automation, led by the Operation Center<\/strong>, involves multiple methods and processes dedicated to protecting environments.<br><br>For example, <strong>a sector like finance can reduce critical incidents by around 45% after integrating its systems with the Operation Center.<\/strong> With continuous monitoring and automated responses, it becomes possible to prevent fraud and increase system reliability. <\/p>\n\n\n\n<p>A dedicated support team on a project of this scale helps prevent unauthorized access and, more importantly, improves the management of sensitive data for both individuals and organizations. <\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Key Benefits of the Operation Center <\/strong><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>1. Proactive Threat Detection<\/strong> <\/h3>\n\n\n\n<p>Using advanced tools such as <strong>SIEM (Security Information and Event Management)<\/strong> and <strong>Machine Learning<\/strong>, The Operation Center continuously monitors logs, access points, and behavioral patterns to detect suspicious activity before it impacts the system.  <\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>2. Fast and Automated Responses<\/strong> <\/h3>\n\n\n\n<p>When a threat or failure is detected, the OC triggers automatic responses to mitigate the issue. Examples include:  <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Isolating infected machines <\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Applying real-time patches <\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Redirecting traffic during DDoS attacks <br><\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>3. Data Backup and Recovery<\/strong> <\/h3>\n\n\n\n<p>When it comes to data, the Operation Center ensures that information is always protected. In practice, the monitoring center can implement <strong>automated backup<\/strong> strategies to minimize failures, enabling fast and efficient data recovery.  <\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>4. Compliance and Continuous Audits<\/strong> <\/h3>\n\n\n\n<p>The specialized Operation Center ensures that an organization&#8217;s systems comply with key market regulations, such as the <strong>LGPD and ISO 27001<\/strong>, providing both legal and technical security. <\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Inside the Wevy Operation Center <\/strong><\/h2>\n\n\n\n<p><a href=\"https:\/\/wevy.cloud\/en\/about-us\/\">Wevy<\/a> is committed to providing personalized solutions tailored to the unique needs of each business, including the treatment and handling of sensitive information.<\/p>\n\n\n\n<p>With a global presence, Wevy holds international certifications that validate its excellence in <strong>information security and mission-critical operations.<\/strong> <\/p>\n\n\n\n<p>This reliability is the result of experts working with a <strong>continuous innovation <em>mindset<\/em><\/strong>, capable of integrating emerging technologies such as artificial intelligence and predictive analytics to anticipate and prevent issues before they happen. <\/p>\n\n\n\n<p>The <strong>Wevy Operation Center<\/strong> stands out especially in high-criticality environments, where companies often face growing demands for infrastructure expansion. The center manages this process securely, minimizing risks and ensuring stability \u2014 even as capacity increases. <\/p>\n\n\n\n<p>In time-sensitive scenarios, the OC\u2019s continuous monitoring <strong>provides an additional layer of protection,<\/strong> preserving system integrity, operational continuity, and overall business security. <\/p>\n\n\n\n<p><em><strong>Read also:<\/strong><\/em> <a href=\"https:\/\/wevy.cloud\/en\/vulnerability-management\/\">Why should you manage your company\u2019s vulnerabilities?<\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>The numbers that highlight the excellence of the Wevy Operation Center <\/strong><\/h2>\n\n\n\n<p>The combination of high performance and reliability established the Wevy Operation Center with solid results in 2024<em> \u2014 a reflection of the efficiency and best practices behind its operations.<\/em> <\/p>\n\n\n\n<p>In practice, in the month of November alone, over <strong>9,000 support requests<\/strong> were handled, with a <strong>solution SLA above 90%<\/strong> and an <strong>average of 300 tickets opened daily<\/strong>. highlighting the agility in demand management.<\/p>\n\n\n\n<p>Phone support performance also stood out: <strong>over 98% of calls were answered promptly<\/strong>, ensuring efficiency and agility in customer communication.<\/p>\n\n\n\n<p>Another key point is customer satisfaction, which reflects the quality of the service provided. With an overall average rating of <strong>4.90<\/strong> from <strong>163 surveys answered<\/strong>, support reached peak scores of <strong>5.0<\/strong> throughout the past year. <\/p>\n\n\n\n<p>These results reinforce the <strong>Wevy Operation Center<\/strong> as a strategic solution for companies that prioritize <strong>stability, security, and high operational performance.<\/strong><\/p>\n\n\n\n<p>\u201cWevy\u2019s Operation Center is the <strong>heart of critical business operations<\/strong>, with a focus on understanding and efficiently addressing all levels of support requests. We deliver <strong>agile and secure solutions<\/strong>, providing the confidence companies need to keep their operations running smoothly,\u201d concludes Juan Carlo.  <\/p>\n\n\n\n<p>Now is the time to focus on results while <strong>Wevy <\/strong>takes care of your company\u2019s security. <a href=\"https:\/\/wevy.cloud\/en\/contact\/\"><strong>Get in touch with us today!<\/strong><\/a><br><\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Many things can happen when it comes to a company\u2019s technology infrastructure. Among them are downtime events, which can compromise the performance of systems and services, and even impact the entire operation. In this context, it&#8217;s essential to have an Operation Center to efficiently monitor and manage your company\u2019s IT services, such as networks, servers, [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":7246,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_sitemap_exclude":false,"_sitemap_priority":"","_sitemap_frequency":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[97,1],"tags":[102,103,105,104],"class_list":["post-11195","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cloud-en","category-blog","tag-highlights","tag-operation-center-en","tag-proximity","tag-support"],"acf":[],"_links":{"self":[{"href":"https:\/\/wevy.cloud\/en\/wp-json\/wp\/v2\/posts\/11195","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wevy.cloud\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/wevy.cloud\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/wevy.cloud\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/wevy.cloud\/en\/wp-json\/wp\/v2\/comments?post=11195"}],"version-history":[{"count":11,"href":"https:\/\/wevy.cloud\/en\/wp-json\/wp\/v2\/posts\/11195\/revisions"}],"predecessor-version":[{"id":15240,"href":"https:\/\/wevy.cloud\/en\/wp-json\/wp\/v2\/posts\/11195\/revisions\/15240"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/wevy.cloud\/en\/wp-json\/wp\/v2\/media\/7246"}],"wp:attachment":[{"href":"https:\/\/wevy.cloud\/en\/wp-json\/wp\/v2\/media?parent=11195"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/wevy.cloud\/en\/wp-json\/wp\/v2\/categories?post=11195"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/wevy.cloud\/en\/wp-json\/wp\/v2\/tags?post=11195"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}